Legal & Trust Centre

CoCollectibles Ltd operates CoCollectibles, CoLister AI and the CoCollectibles Marketplace.

Company number: 17535057. Registered in England and Wales.

Registered office address: Suite A, 82 James Carter Road, Mildenhall, United Kingdom, IP28 7DE.

Email: contact@cocollectibles.co.uk.

Store terms

Eligibility

You must be at least 18 years old, or have permission from a parent or guardian, to place an order on this site.

Products and listings

We aim to ensure product descriptions, prices, stock information and images are accurate. However, minor errors may occur and colours may vary depending on device display settings.

Orders

Orders are subject to acceptance and availability. We reserve the right to refuse, limit or cancel any order, including where there are pricing errors, stock issues, suspected fraud, misuse of the site, or payment problems. If we cancel an order after payment has been taken, you will be refunded.

Pricing and payment

All prices are shown in GBP. Payments are processed securely through Stripe. We do not store your card details.

Delivery

We currently deliver within the United Kingdom (including Northern Ireland). Delivery terms, times and charges are set out in our Shipping & Returns page.

Risk and ownership

Risk in the goods passes to you on delivery. Ownership passes once full payment has been received and the goods have been delivered.

Returns and refunds

Your cancellation and return rights are explained in our Shipping & Returns page. This does not affect your statutory rights in relation to faulty, damaged, or misdescribed goods.

Accounts

You are responsible for keeping your login details secure. We may suspend or terminate accounts, restrict access, or remove site features where we reasonably believe there has been misuse, rule-breaking, fraud, abuse, or conduct that risks other users or the business.

Trading and community features

Where the site offers user trading or collection-sharing features, users remain responsible for their own interactions and arrangements. We may suspend or remove access to these features at our discretion.

Competitions

Entries to competitions are also governed by our Competition Termsand the specific conditions displayed before entry.

Privacy & personal data

What personal data we collect

• Name
• Email address
• Phone number
• Shipping and billing address details
• Account profile information
• Instagram handle where you choose to provide it for trading features
• Order information and payment-related records
• CoLister scans, uploaded card images, drafts, listing data and confirmed corrections
• CoLister usage and technical records, such as scan outcome, model usage, duration and API-cost estimates
• eBay connection metadata and encrypted OAuth authorisation tokens when you connect eBay
• eBay listing, policy, seller and inventory information retrieved as needed to provide connected features

How we use your data

• To create and manage your account
• To process, fulfil and deliver orders
• To communicate with you about your orders or account
• To provide collection and trading features
• To prevent fraud, misuse and abuse of the platform
• To keep business and transaction records
• To provide CoLister AI recognition, drafts, publishing, duplicate checks and account history
• To operate authorised eBay integrations and carry out actions you request
• To improve recognition using confirmed corrections or visual fingerprints where learning is enabled
• To monitor reliability, security, abuse and operational API usage

Marketing

We do not currently operate an active marketing newsletter. If we begin sending marketing emails in future, we will do so in accordance with applicable law and provide a clear unsubscribe option.

Our legal bases

We use personal data where necessary to perform our contract with you, to comply with legal obligations, and where we have legitimate interests in operating and protecting the site and business. Where consent is required, we will rely on consent.

Payment information

Payments are processed by Stripe. We do not store your full card details.

Third parties and service providers

We may share relevant data with service providers that help us operate the site and fulfil orders, including Firebase, Stripe, Sendcloud, courier providers, IONOS email services, eBay, OpenAI and, where you consent to optional advertising technology, Google. Some providers may process information outside the UK using their applicable transfer safeguards.

Data retention

We keep account and order-related personal data while your account remains active and, where necessary, afterwards for legal, tax, fraud-prevention and record-keeping reasons. CoLister drafts, scan history, learning data and operational records are kept for as long as reasonably needed to provide, secure and improve the relevant feature, unless deleted earlier. eBay OAuth connection tokens are deleted from the CoLister connection record when you disconnect eBay. If you delete your account, some records may still be retained where required by law or legitimate business need.

Your rights

Depending on the circumstances, you may have rights to access, correct, erase, restrict, object to, or request transfer of your personal data. To exercise these rights, contact contact@cocollectibles.co.uk.

Complaints

Please contact us first so we can investigate. You also have the right to complain to the UK Information Commissioner’s Office if you believe your data protection rights have been infringed.

Cookies & browser storage

What we use

We currently use only technologies that are necessary or helpful for core site functionality, such as keeping your cart, checklist data and sign-in related functionality working properly.

Local storage

We use browser storage, including localStorage, to store certain on-device information such as cart data and checklist-related data to improve site performance and usability.

Analytics and advertising

We use Google advertising technology only after you choose “Accept optional cookies”. If you choose “Necessary only”, the advertising script is not loaded. Google may use cookies or similar identifiers to provide, measure and protect advertising services where you consent.

Third-party services

Some third-party services used by the site, such as payment or hosted infrastructure providers, may use their own strictly necessary technologies in connection with their services.

Managing storage and cookies

You can manage cookies and browser storage through your browser settings. Blocking strictly necessary technologies may affect the operation of the site.

You can change your choice by clearing the site data for cocollectibles.co.uk in your browser and revisiting the site. We plan to add a persistent preference control in a future account update.

Delivery, cancellation & returns

Shipping

We currently ship within the United Kingdom (including Northern Ireland).

• Processing time: 1 to 3 business days.
• Delivery partners: Royal Mail and Evri.
• Shipping is calculated from the parcel size and weight and shown before payment.
• Free shipping applies only where a valid promotion explicitly provides it.

Delivery

Delivery times are estimates only and may vary due to courier delays or other factors outside our control.

Unless we agree a different period with you, goods will be delivered without undue delay and within 30 days after the order is accepted.

Risk in the goods passes to you when the order is delivered.

Your right to cancel

If you are a consumer buying online, you have the right to cancel your order within 14 days of receiving the goods for most items.

If you cancel, you must return the goods to us within 14 days of telling us you wish to cancel.

Return conditions

Returned goods must be sent back in the same condition in which they were supplied, with all original packaging and contents where reasonably possible.

You are responsible for return postage costs unless the item is faulty, damaged, or not as described.

Refunds

We may wait until we receive the returned goods or evidence that you sent them back. We will then issue the required refund within 14 days to the original payment method, including the basic outbound delivery charge where the cancellation rules require it.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged, or not as described, contact us as soon as possible at contact@cocollectibles.co.uk. Your statutory rights are not affected.

How to contact us about a return

Email contact@cocollectibles.co.uk with your order number and details of the issue or cancellation request.

Competition terms

These terms apply alongside the specific information shown on each competition page. If the specific page conflicts with these general terms, the specific page takes priority.

Promoter

The promoter is CoCollectibles Ltd. Contact and address details are in the business identity section.

Eligibility

Entrants must be 18 or over, resident in the United Kingdom, use accurate account details and comply with any per-person entry limit. Employees and anyone directly involved in administering a competition may not enter.

How to enter

Follow the instructions, answer the skill question and submit the entry before the stated closing time. Paid entries are not accepted until Stripe confirms payment. Automated, bulk, fraudulent or duplicate-account entries may be rejected.

Entry limits and closing

The prize, price, maximum entries, per-person limit and closing time are displayed on the relevant competition. We may close entry early when the stated maximum is reached. Material changes will be communicated fairly and will not disadvantage valid existing entrants.

Winner selection

A winner is selected fairly from valid entries after closing using the secure draw process recorded by the site. Entry quantity affects the number of valid entries in the draw. We will make reasonable efforts to contact the winner using their account email and provided contact details.

Prizes

Prizes are as described, subject to availability, non-transferable and have no cash alternative unless the stated prize becomes unavailable. We aim to arrange delivery within 30 days after the winner is verified and provides the required delivery information.

Failed or invalid paid entries

If payment succeeds but a valid entry cannot be allocated because the competition has closed, filled, reached a user limit or no longer exists, the payment will be refunded to the original payment method. Refund processing times are controlled by the payment provider and bank.

Publicity and privacy

We may publish a winner’s display name or first name and county where legally required or reasonably necessary to demonstrate a fair award. We will not publish full addresses or payment information. See our Privacy Policy.

Fairness and disqualification

We may disqualify entries affected by fraud, manipulation, multiple accounts, false details, abuse or technical interference. Decisions will be made reasonably and evidence will be retained where appropriate.

These terms support transparent operation but do not replace specialist legal advice on the Gambling Act 2005, CAP Code or individual competition design.

© 2026 CoCollectibles Ltd. Original material is protected subject to applicable ownership, third-party rights and open-source licences.

Copyright protection may apply automatically to original website copy, software source code, interface artwork, original graphics, photography, documentation and original database structure created for CoCollectibles. Where applicable, database rights and design rights may also protect qualifying material.

You may use the website and software for their intended purpose. You may not copy, republish, sell, sublicense, scrape, reproduce, distribute or create derivative commercial products from protected CoCollectibles material without permission, except where applicable law expressly permits it.

Open-source packages and third-party components remain subject to their own licences. Nothing on this page claims ownership of third-party card artwork, photographs, logos, player likenesses, league marks, manufacturer designs or other material owned by somebody else.

References to eBay, Topps, Fanatics, Panini, Pokémon, sports leagues, clubs, players, grading companies and other manufacturers or rights holders are used for identification, compatibility, cataloguing or descriptive purposes.

All third-party trade marks, logos, copyrighted images and product names belong to their respective owners. Unless we expressly say otherwise, their appearance on the service does not imply sponsorship, endorsement, partnership or affiliation with CoCollectibles.

CoLister AI is an assistance tool. Recognition results, checklists, titles, descriptions, card attributes, serial-number interpretation, category suggestions and pricing evidence can be incomplete or incorrect. They are not a professional grading, authentication, appraisal or valuation service.

You remain responsible for checking each listing before saving, preparing or publishing it, including the identity of the card, condition, serial number, price, quantity, postage, returns, category, item specifics and any legally required disclosure.

CoLister may prevent or flag publishing where automated safeguards identify a possible error, duplicate or account mismatch. Safeguards reduce risk but cannot guarantee a correct listing or prevent every error.

We may change, suspend or withdraw beta or experimental functionality, rate limits or integrations where reasonably required for security, legal compliance, platform rules, maintenance or service integrity.

CoLister subscriptions: where subscription checkout is enabled, the plan, price in GBP and monthly recurring charge are shown before you pay. Subscriptions renew monthly until cancelled. You can manage payment details, invoices and cancellation from CoLister Subscription. Cancellation timing is shown in Stripe and your subscription status; it does not automatically refund a previous charge.

Included successful-scan allowances refresh with the subscription billing period and unused included scans do not roll over. Failed recognition attempts do not consume successful-scan allowance. Gold is subject to a 5,000-successful-scan safeguard per billing period; contact us if you need a higher allowance. Paying does not override a private-beta invitation requirement unless paid access has been opened.

Payment failures, expiry or cancellation can suspend subscription scan access. Your saved drafts remain associated with your account. Stripe processes card details; CoCollectibles stores billing identifiers, subscription status and usage records, rather than full card numbers or security codes. Test-mode checkout does not charge real money.

Your statutory cancellation and refund rights are not affected. Contact contact@cocollectibles.co.uk about a refund or billing issue. Material changes to an existing subscription's price will be communicated before they take effect where required.

When you authorise CoLister, eBay returns secure OAuth authorisation tokens. CoCollectibles stores the access and refresh tokens needed to keep the connection active and perform eBay actions that you request. In the current service these tokens are encrypted before storage and are not displayed to users or exposed in normal application responses.

We may retrieve account information from eBay that is necessary to provide the feature you requested, such as seller identity information, listing data, Business Policies, inventory locations, active listings and listing status. We do not store your eBay password or your eBay payment-card credentials.

Using Disconnect eBay removes the stored CoLister eBay connection-token record from our service. You can also manage third-party application permissions through your eBay account. Some historical CoLister records, such as drafts, scan history or listing references, may remain where required to provide account history, security, audit or legal records.

eBay is a separate third-party service. Your use of eBay remains subject to eBay's own terms, policies, seller standards and account restrictions. CoCollectibles cannot guarantee that eBay will accept, keep live or rank any listing.

When you use recognition features, uploaded card photographs and associated listing context may be processed by AI service providers, including OpenAI, so that CoLister can return structured recognition results. Service logs may record technical metadata such as model, token usage, scan outcome, duration and estimated API cost.

Where learning features are enabled, confirmed corrections may be stored as structured correction data or visual fingerprints so that future recognition can improve. We aim to store the minimum information reasonably needed for that purpose and may aggregate or de-identify operational information where appropriate.

Do not upload confidential material, identity documents, payment-card information, passwords, private correspondence or images you do not have permission to use merely to test the scanner.

You retain your rights in original photographs, listing text and other content that you upload. By uploading content, you give CoCollectibles a limited, non-exclusive licence to host, copy, resize, process, transmit and display that content only as reasonably necessary to provide, secure, improve and support the service and the actions you request.

You must have the necessary rights or permission to upload and use content. You must not knowingly upload unlawful, infringing, malicious, deceptive or privacy-invasive material.

We may remove or restrict content where reasonably necessary to comply with law, third-party rights, eBay/platform requirements, security obligations or these terms.

While the Marketplace is labelled private preview, real checkout, payouts and other live transaction functions remain disabled. Preview data, simulated orders or protection cases are for testing and do not create a real purchase contract.

The current Marketplace preview uses a buyer-protection fee of 5% of each seller order’s item subtotal plus 50p, excluding postage. Sellers keep their item price and receive the buyer-paid postage allowance to cover delivery. Full simulated protection refunds include the fee; partial refunds retain it. Preview orders take no real payment.

If live marketplace trading is enabled later, additional buyer, seller, fee, protection, payout, KYC, tax-reporting and dispute terms may apply. Those terms will be presented before the relevant live functionality is used.

Sellers are responsible for having the right to sell listed items, describing them accurately, complying with applicable consumer and tax obligations, and not listing counterfeit, stolen, prohibited or infringing goods.

• Do not attempt unauthorised access, credential theft, security bypassing or interference with the service.
• Do not use automated scraping, bulk extraction or reverse engineering to reproduce protected databases, software or service logic, except where law expressly permits it.
• Do not upload malware or deliberately overload APIs, queues or infrastructure.
• Do not use CoLister to create knowingly false, deceptive, counterfeit or rights-infringing listings.
• Do not use another person's account, eBay authorisation or data without permission.
• Do not use the service in a way that breaches eBay rules or any applicable law.

We may suspend access where reasonably necessary to investigate abuse, protect users, comply with law or protect connected services.

We aim to provide a reliable service but do not promise uninterrupted availability or that every third-party API, AI result, listing, valuation signal, catalogue entry or integration will always be accurate or available.

Nothing in these notices excludes or limits liability where doing so would be unlawful, including liability that cannot lawfully be excluded under consumer protection law. Your statutory rights are not affected.

Subject to mandatory law, CoCollectibles is not responsible for losses caused solely by third-party platform outages, eBay account restrictions, user-supplied incorrect data, failure to review an AI-generated listing, or decisions made solely from indicative pricing information.

If you believe material hosted by CoCollectibles infringes your copyright, trade mark or other intellectual-property right, email contact@cocollectibles.co.uk with enough information for us to identify the material and understand the claimed right.

Please include your name and contact details, the URL or listing concerned, a description of the protected work or mark, the reason you believe the use is unauthorised, and evidence that you are the rights holder or are authorised to act for them.

We may temporarily restrict disputed content while we investigate and may ask either side for additional evidence before deciding what action is appropriate.

If you discover a security issue, contact contact@cocollectibles.co.uk and give us reasonable time to investigate before making technical details public. Do not access, alter, download or retain other users' data while testing a suspected issue.

We use technical and organisational safeguards appropriate to the service, but no online service can guarantee absolute security.

We may update these legal notices to reflect changes to the service, law, business structure or third-party integrations. Material changes should be brought to users' attention where required by law.

If part of these notices is found invalid or unenforceable, the remaining provisions continue to apply so far as legally possible.

These notices are governed by the laws of England and Wales, subject to any mandatory consumer rights or jurisdiction rules that apply where you live.

This Legal & Trust Centre is designed to explain the current service transparently. It does not remove rights that cannot lawfully be excluded and it is not a substitute for tailored legal advice where specialist advice is required.