Privacy Policy

This policy explains how CoCollectibles collects, uses and protects personal data when you use the site.

1. Who we are

CoCollectibles trades as CoCollectibles.

Contact: contact@cocollectibles.co.uk

Address: King Arthurs Court, Maidstone Road, Charing, Ashford TN27 0JS

2. What personal data we collect

  • Name
  • Email address
  • Phone number
  • Shipping and billing address details
  • Account profile information
  • Instagram handle where you choose to provide it for trading features
  • Order information and payment-related records

3. How we use your data

  • To create and manage your account
  • To process, fulfil and deliver orders
  • To communicate with you about your orders or account
  • To provide collection and trading features
  • To prevent fraud, misuse and abuse of the platform
  • To keep business and transaction records

4. Marketing

We do not currently operate an active marketing newsletter. If we begin sending marketing emails in future, we will do so in accordance with applicable law and provide a clear unsubscribe option.

5. Our legal bases

We use personal data where necessary to perform our contract with you, to comply with legal obligations, and where we have legitimate interests in operating and protecting the site and business. Where consent is required, we will rely on consent.

6. Payment information

Payments are processed by Stripe. We do not store your full card details.

7. Third parties and service providers

We may share relevant data with service providers that help us operate the site and fulfil orders, including Firebase, Stripe, Sendcloud, courier providers, and IONOS email services.

8. Data retention

We keep account and order-related personal data while your account remains active and, where necessary, afterwards for legal, tax, fraud-prevention and record-keeping reasons. If you delete your account, some records may still be retained where required by law or legitimate business need.

9. Your rights

Depending on the circumstances, you may have rights to access, correct, erase, restrict, object to, or request transfer of your personal data. To exercise these rights, contact contact@cocollectibles.co.uk.

10. Security

We use reasonable technical and organisational measures to protect personal data, but no online service can guarantee absolute security.

11. Updates

We may update this policy from time to time. The latest version published on the site will apply.